|
| |
| 1. Helpdesk/Call Center |
| Vcon Services has proven expertise
and ability to launch a new helpdesk or to help
increase performance of your existing facility. |
| |
Vcon will implement your helpdesk/call
center as your company's contact and help center
for your end user community. The main thrust in
making your contact center customer friendly is
to reduce call resolution times, starting with increasing
the ability of your customer to get through the
contact center within specific number of rings to
benchmarking appropriate manual or automated response
times. A hassle free calls connect by your end customer
is the first important step in mitigating some of
the common problems that your customers face.
By using Vcon to implement your company's Helpdesk/Call
Center, you can rest assured that your provider
continually works to improve on the model of end
user support. |
| |
| VCON offers a unique Built and
Operate Model for your organizations requirement,
where VCON will plan, design, procure, integrate,
install, commission, even operate and manage support
and upgrade activities. In short, a true one stop
shop for your customer contact needs. This is specially
suited to the Small to Medium sized companies, who
will not have the management and operational bandwidth
to create their own setups and commit and engage
24x7 dedicated resources all by themselves. |
| |
| 2. Deployment of Helpdesk/Call
Center |
| Vcon deployment solutions cover
computer deployments that include creation and migrating
end user profiles, data migration, user orientation
and the installation of devices. Vcon Deployment
services also include software and specialized hardware
installations. |
| |
| From conceptualizing and planning
the extent and scope of your contact center, helping
choose appropriate physical spaces, to architecting
the dimensions of the physical infrastructure, designing
an optimal IT and communications network topology,
sourcing of all hardware, software and middleware
components, integration to supervising installations
and commissioning, Vcon will do it all for you. |
| |
| 3. Network Infrastructure |
| Communications Infrastructure
and the IT networks riding on them are the backbone
of a business and without a solid and secure network
a business maybe costing itself money in downtime
and poor performance. Vcon’s team of network
professionals’ will work with you to formulate
the best solution for your company. |
| |
| Vcon professionals are trained
in the latest technologies which are key to providing
network design, security and support. We offer support
for existing networks or design for a new implementation.
Whether your company has one or several locations
Vcon offers Wired or Wireless, Satellite or Terrestrial,
LAN, WAN, MAN network designs to best suit your
networking requirements. |
| |
| 4. Project Consulting |
| Our team is focused on completing
projects on-time and within budget. We strive to
reduce project costs while looking for opportunities
to enhance your company’s overall project
goal. |
| |
| Some of the projects types Vcon
can execute include: Helpdesk Implementation, Desktop
procurement and upgrades, Network infrastructure,
Database development, Server upgrades and implementation,
Software deployment and many other Information Technology
projects. |
| |
| 5. Desktop Services |
| At Vcon, it does not stop with
Installation and Commissioning. We believe that
Post Support services are even more essential for
your company to derive the utmost techno-economic
benefits from your Helpdesk/Call Center |
| |
| From our Desktop management
and support services offer, you choose a comprehensive
solution for your own end user support. Our Desktop
technicians will work to support all your your computing
needs with services for Onsite support, Servers,
PBX, Printers, Installations & Deployment, Hardware
& software Procurement assistance and maintenance
to managing upgrades, networking of the equipment
and provisioning backups, etc. |
| |
| With these services Vcon completely
covers your company's end user support to increase
overall productivity of your business. This higher
productivity can be achieved by minimum downtime
and increasing system efficiency. |
| |
| 6. Staff Outsourcing |
| Vcon offers outsourcing and
staff augmentation for all types and skill levels
required to manage Contact Center/helpdesk staff.
From Helpdesk Call management Executives to Technicians,
to IT Management we will provide quality staff with
the skills and expertise to meet specific project
needs. Vcon carefully selects and trains its personnel
so that we can offer our customers the highest quality
staff to respond to your end customer needs. By
using Vcon’s unique Build and Operate model,
to manage your call center/helpdesk staffing 24x7x365
you free your own resources for better productivity
elsewhere. |
| |
| 7. Relocation Services |
| Vcon’s relocation services
come with the requisite experience to transition
your sophisticated network systems to new locations
with the least amount of disruption. Our relocation
team creates a project plan that outlines your company's
move ensuring that all aspects of the move are streamlined
and your business is fully operational. |
| |
| Vcon relocation team helps
make your company's move less stressful and more
efficient. Our relocation services will not only
help get your business up and running in the new
location in less time, but we will do it by decreasing
the overall cost of your move. |
| |
| 8. Asset Management |
| Vcon offers turn key Asset
Management plans for your company by assisting in
the procurement of the equipment and continuing
throughout the lifecycle to the return or disposal
process. |
| |
| 9. Disaster Recovery |
| Small Business to Large Mission
Critical Network, have to ensure that in the event
of a disaster situation, there is a solid plan in
place to get your business up and running again.
Vcon can work with you to find the best solution
for your particular needs, from creating data backup
plans to ensure minimum data loss to ensure provisioning
for redundancy in the networks, to ensure minimum
downtimes and maximum uptime for your business operations. |
